Margaux de Spéville
Group Lead Acquisition & Marketing Manager
November 6, 2024
The golf cart rental revolution: testimonial from SMAG
Today, we want to share with you an inspiring story that highlights the importance of technology and IoT in the golf cart rental sector. At Fleeti, we've recently been offering a geolocation service for golf carts in Mauritius, including at one of our customers, SMAG. SMAG, which specializes in the rental and sale of golf carts, integrated our geolocation solution into its operations in April 2023. This has enabled them to optimize their fleet, guarantee the safety of their vehicles and offer impeccable customer service. We had the pleasure of chatting with them to share their experience with us.
Without further ado, let's immerse ourselves in the testimony of Christopher, Head of Sales at SMAG, and discover how our collaboration has transformed their business!
Could you briefly introduce yourself and describe your company?
I'm Christopher Marot, Head of Sales at Smag Ltd. We specialize in the rental of carts, as well as selling them as a dealership. Our mission is to offer tailored solutions to our customers.
What challenges did you face before installing the Fleeti geolocation system?
Before the geolocation system was installed, our customers found it difficult to control the use of their carts. These vehicles were often misused, posing safety and management problems.
Why did you choose to install the Fleeti geolocation solution on your golf carts?
We decided to install the Fleeti geolocation system to solve this major problem. This system is also offered to our customers who own their own carts, to ensure better control and safer use.
What benefits have you seen since implementing the solution?
Since integrating Fleeti, our customers have seen a significant improvement in the management of their carts. They benefit from better visibility of their usage, which has reduced inappropriate behavior and enhanced safety.
How has the system improved your day-to-day operations?
Geolocation enables us to optimize our day-to-day operations. We can track each cart in real time, which helps us anticipate problems and improve service efficiency for our customers, whether they rent or buy our vehicles.
Have you noticed any impact on customer satisfaction or your company's reputation?
Our customers have greatly appreciated this improvement. The ability to control and monitor cart usage has reinforced their confidence in our service and improved their overall satisfaction.
Would you recommend Fleeti to other companies? Why or why not?
I highly recommend the Fleeti geolocation system to other companies. The benefits in terms of security and management are undeniable.
A final word:
We're very pleased with the results we've achieved with Fleeti. The system has transformed our approach to cart management, and we look forward to continuing to work with them as a partner to further improve our service.
In conclusion, SMAG is a testament to their passion for providing unforgettable experiences on the green. Their commitment to quality and customer service is evident, and is what sets them apart in the marketplace.
If you too want to track your vehicles in real time, cut costs and improve the customer experience on the green, contact us today.
